Cancellation Policy & Refunds

1. Booking Amendments

All amendment or cancellation requests must be submitted in writing via email and are subject to availability.
Subject to the cancellation charges set out below, if full payment has been received and/or a travel voucher has been issued, banking or transfer fees will be deducted from any refundable amount, which is then returned as set out in section 8.
Flight ticket modifications are subject to each airline’s cancellation and rebooking rules and may be non-refundable.

2. Deposits & Payment

Deposit amounts, payment methods and balance terms are set out in full in our Terms & Conditions, which are the authoritative source for those rules. In summary: a deposit is required to secure every booking, the amount depends on the type of trip and the travel dates, and your booking is secured only once we receive it. Payment is made by secure payment link or bank transfer, as advised by our team. Until the deposit is received, prices and availability are subject to change. The remaining balance, and whether any part of it is payable on arrival, is agreed for each booking and stated in your booking confirmation.

3. Standalone Day Tours & Excursions

Day tours, excursions, airport transfers and similar standalone services have their own, more flexible rule:

Cancel at least 48 hours before the start time (72 hours in peak periods): full refund.
Cancel later than that: the deposit is retained to cover guide and transport already committed. Bookings made inside this window are accepted on the same basis.
Day tours that include a flight: the flight fare follows the airline's rules and is non-refundable once the ticket is issued.
If we cancel for weather or safety reasons, you are always refunded in full or rescheduled at no cost.

A full refund under this section is returned in full: no banking, transfer or transaction fees are deducted, and it is not converted to travel credit. This exception applies only to day tours, excursions, airport transfers and similar standalone services. Multi-day packages and Nile cruises follow sections 4 and 5 below.

4. Cancellation Charges for Packages & Nile Cruises (Normal Dates)

These charges apply to multi-day packages and Nile cruises cancelled outside peak travel periods:

30+ days before arrival: 25% of the total tour price
29-15 days before arrival: 50%
14-8 days before arrival: 75%
7 days or less before arrival: 100% (non-refundable)

Note: Airline tickets follow carrier policies and may be non-refundable.

5. Peak Period Cancellation Charges

Peak periods are Christmas, New Year, Easter and any other dates our suppliers classify as peak. Your quotation and booking confirmation state whether your dates are peak. For multi-day packages and Nile cruises in a peak period:

61+ days before arrival: 35% of the total tour price
60-31 days before arrival: 60%
30 days or less before arrival: 100% (non-refundable)

6. Special Terms

Premium and luxury vessels, dahabiyas, private charters, group bookings and special events carry the operator's own deposit, payment and cancellation terms. These are stated in your quotation and booking confirmation and replace the charges in the two sections above. Bookings for the 2027 solar eclipse are non-refundable unless your booking confirmation states otherwise.

7. Force Majeure & Travel Advisories

Force majeure means events outside our control that make travel impossible or unlawful: war or armed conflict in Egypt, natural disasters, pandemics, closure of Egyptian airspace or borders, or government orders. In these cases we may cancel or modify services and will offer a travel credit or alternative dates where our suppliers allow. Cash refunds are not guaranteed and depend on what we can recover from suppliers.

Regional tensions, events in neighbouring countries, media reports or personal concern about travelling are not force majeure while Egypt remains open to tourism and your government has not issued an official advisory against travel to the areas in your itinerary. In that case the standard cancellation charges apply.

If your government issues an official advisory against all travel to the areas in your itinerary for your travel dates, we will offer a travel credit valid for 12 months or a refund of every amount we can recover from suppliers.

8. Refund Conditions

Refunds will be issued to the original payment method, minus any applicable transaction fees, except where section 3 provides a full refund.
No refunds are provided for no-shows. For same-day cancellations, packages and Nile cruises are non-refundable, while day tours, excursions, airport transfers and similar standalone services follow section 3.
Refunds are typically processed within 14 business days, depending on your bank or provider.
In some cases, we may offer a credit note valid for 12 months toward a future booking.

9. Additional Notes

Third-party service providers (airlines, hotels, etc.) may enforce their own cancellation or rebooking charges.
Changes to confirmed domestic flights may incur fare differences or change fees.
The terms in force on the date of your booking confirmation apply to your booking.

10. Related Policies

For full details regarding accommodation, travel documentation, children's pricing, and travel responsibilities, please refer to our Terms & Conditions.

You can also visit our Frequently Asked Questions (FAQs) page for more answers.

11. Need Help with Your Booking?

If you have questions about your reservation, payment, or need to initiate a cancellation, please reach out to our team via the Contact Us page. We’re here to help you.

Cancellation Policy