Cancellation Policy & Refunds

1. Booking Amendments

• All amendment or cancellation requests must be submitted in writing via email and are subject to availability.
• If full payment has been received and/or a travel voucher has been issued, banking or transfer fees will be deducted, and the remaining amount may be held as a travel credit for future bookings.
• Flight ticket modifications are subject to each airline’s cancellation and rebooking rules and may be non-refundable.

2. Deposit & Payment Schedule

• A 30% deposit is required for most standard bookings.
• A 50% deposit is required for bookings that include domestic or international flights.
• A 60% deposit is required for peak season travel (Christmas, New Year, Easter).
• A deposit is required to confirm the booking. Until payment is received, prices and availability are subject to change.

For full payment terms, see our Terms & Conditions.

3. Standard Cancellation Charges (Non-Peak Season)

If you cancel your trip outside peak travel periods, the following charges apply:

• 61+ days before arrival: 15% of the total tour price
• 60–30 days before arrival: 25%
• 29–15 days before arrival: 50%
• 14–7 days before arrival: 75%
• 6 days or less before arrival: 100% (non-refundable)

Note: Airline tickets follow carrier policies and may be non-refundable.

4. Peak Season Cancellation Charges

For tours during Christmas, New Year, or Easter, the following cancellation fees apply:

• 61+ days before arrival: 25% of the total tour price
• 60–31 days before arrival: 50%
• 30–15 days before arrival: 75%
• 14 days or less before arrival: 100% (non-refundable)

5. Refund Conditions

• Refunds will be issued to the original payment method, minus any applicable transaction fees.
• No refunds are provided for no-shows or same-day cancellations.
• Refunds are typically processed within 14 business days, depending on your bank or provider.
• In some cases, we may offer a credit note valid for 12 months toward a future booking.

6. Additional Notes

• Third-party service providers (airlines, hotels, etc.) may enforce their own cancellation or rebooking charges.
• Tipping is optional and not included in your package price, though it is customary and appreciated in Egypt.
• Changes to confirmed domestic flights may incur fare differences or change fees.

7. Related Policies

For full details regarding accommodation, travel documentation, children’s pricing, and travel responsibilities, please refer to our Terms & Conditions.

You can also visit our Frequently Asked Questions (FAQs) page for more answers.

8. Need Help with Your Booking?

If you have questions about your reservation, payment, or need to initiate a cancellation, please reach out to our team via the Contact Us page. We’re here to help you.